Privacy Policy

1. Who We Are

5kbd operates an online casino and sports betting platform accessible at https://5kbd.onl, serving players across all divisions of Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. For the purposes of this Privacy Policy, 5kbd is the data controller responsible for the personal information you provide when using the platform.

All data-related queries, requests, and concerns may be directed to our dedicated support team at [email protected]. We respond to all privacy-related correspondence within five business days.

2. Data We Collect

5kbd collects personal data that is necessary to operate a secure, fair, and legally compliant platform. The categories of data we collect are outlined in the table below:

3. How We Collect Your Data

5kbd collects personal data through the following channels:

• Direct interactions: Data you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.
• Automated technologies: As you navigate the platform, we automatically collect technical and usage data via cookies, server logs, and similar tracking technologies. See Section 9 for full details on our cookie practices.
• Third-party sources: We may receive data about you from identity verification providers, payment processors (such as bKash, Nagad, and Rocket), fraud prevention services, and game providers (such as Pragmatic Play, Evolution Gaming, and Spribe), where such data is necessary to verify your identity, process a payment, or investigate a dispute.

We only collect data that is adequate, relevant, and limited to what is necessary for the purposes described in this policy. We do not collect data speculatively or retain data for longer than required.

4. Why We Use Your Data

5kbd processes your personal data for the following specific purposes:

• Account creation and management: To register your player account, authenticate your identity at login, and maintain your account preferences and history.
• Age and identity verification: To confirm that you are aged 18 or above and that the personal details you have provided are accurate, as required by our commitment to responsible gaming.
• Payment processing: To process deposits from and withdrawals to your registered payment methods, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account or payment issues via [email protected].
• Fraud prevention and platform security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and misuse of bonuses or promotions.
• Responsible gaming compliance: To monitor your play patterns and enforce any deposit limits, cooling-off periods, or self-exclusion requests you have activated on your account.
• Marketing communications: To send you promotional offers, bonus announcements, and seasonal campaign notifications — but only where you have given explicit consent. You may withdraw marketing consent at any time by contacting [email protected].
• Legal and regulatory compliance: To fulfil any legal obligations, respond to lawful requests from authorities, and maintain records as required.
• Platform improvement: To analyse aggregate usage patterns, identify technical issues, and improve the overall experience on 5kbd.

5. Legal Basis for Processing

Every instance of data processing at 5kbd is grounded in one of the following lawful bases:

• Contractual necessity: Processing that is required to deliver the services you have registered for — including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money-laundering obligations and age verification requirements.
• Legitimate interests: Processing that is necessary for the legitimate business interests of 5kbd, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Third Parties

5kbd does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following circumstances and only to the minimum extent necessary:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and is independently responsible for data it holds.
• Identity verification partners: Third-party KYC providers may receive your identity documents and personal details to confirm your age and identity in accordance with our responsible gaming obligations.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios receive a player session token and account reference to enable game play. They do not receive your full name, payment details, or contact information unless specifically required for a dispute resolution process.
• Fraud prevention services: Specialised third-party providers may receive technical and behavioural data to assist in identifying and blocking fraudulent activity on the platform.
• Legal and regulatory authorities: Where required by a valid court order, legal process, or regulatory request, 5kbd may disclose personal data to the appropriate authority. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same data protection standards described in this policy.

7. Data Retention

5kbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's existence on the platform, plus a period of up to 5 years after account closure, to meet legal and financial record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Identity verification documents: Retained for the duration of your account plus 5 years after closure, or longer if required by law.
• Support correspondence: Retained for 3 years from the date of each interaction to support dispute resolution and quality monitoring.
• Marketing consent records: Retained for as long as you hold an active account or until you withdraw consent, plus 1 year thereafter as evidence of your consent decision.
• Self-exclusion records: Retained indefinitely to prevent re-registration during any active self-exclusion period and to maintain a record of the exclusion history.

Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked to your identity.

8. Data Security

5kbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encryption at rest for sensitive data fields including payment method details and identity document records.
• Role-based access controls limiting internal access to personal data to only those staff members who require it to perform their job function.
• Regular security audits and penetration testing conducted by independent specialists to identify and remediate vulnerabilities.
• Intrusion detection systems monitoring platform infrastructure for unusual access patterns in real time.
• Secure data centres with physical access restrictions, redundant power, and environmental controls.

Despite these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you become aware of any security concern relating to your 5kbd account, please contact us immediately at [email protected].

9. Cookies and Tracking Technologies

5kbd uses cookies and similar technologies (such as pixel tags and session tokens) to operate the platform, remember your preferences, and analyse usage patterns. The types of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language settings, responsible gaming limits you have activated, and display configurations. Disabling these may affect your platform experience.
• Analytical cookies: Collect anonymised data about how players use the platform — such as which games are most visited and how navigation flows are used — to help us improve the platform's performance and usability.
• Security cookies: Assist in fraud detection by tracking behavioural signals such as typing rhythm and mouse movement patterns, helping to identify automated bot activity versus genuine human interaction.

5kbd does not use advertising or targeting cookies to serve you third-party advertisements. We do not permit third-party advertisers to place cookies on the 5kbd platform.

Most web browsers allow you to control cookies through their settings. Blocking strictly necessary cookies will prevent you from logging into your account. For all other cookie types, you may opt out via your browser settings without losing core platform functionality.

10. Your Rights

As a player on the 5kbd platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request — [right type]". We will respond within 5 business days.

Please note that some rights are subject to exceptions. For example, we cannot erase data that we are legally required to retain for financial record-keeping purposes, nor can we provide access to data in a way that would disclose information about another individual. We will always explain the basis for any limitation on a requested right.

11. Protection of Minors

5kbd does not knowingly collect or process personal data belonging to any individual under the age of 18. The platform is strictly intended for adults. Age verification is a mandatory step in the registration process, and accounts that cannot be verified as belonging to an adult will be suspended until documentation is provided.

If a parent or guardian believes that a minor has registered an account on 5kbd or has accessed the platform, they should contact us immediately at [email protected]. Upon confirmation, we will close the account, void any activity conducted through it, and securely delete all associated personal data as quickly as is practically possible.

12. Changes to This Policy

5kbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Material changes — such as new categories of data collected, new purposes for processing, or new third-party data-sharing arrangements — will be communicated to registered players via their registered email address at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always accessible at https://5kbd.onl/privacy-policy. The "Last updated" date shown at the top of this document indicates when the current version came into force. Continued use of 5kbd after the effective date of a revised policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how your personal data is being protected. If you have any concern about a change to this policy, please contact us at [email protected] before the change takes effect.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the way 5kbd handles your personal data, please contact our team using the details below. All privacy correspondence is handled by our dedicated data team and receives priority attention.

• Email: [email protected]
• Subject line for privacy requests: "Privacy Rights Request — [describe your request]"
• Response time: Within 5 business days of receipt
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

We are committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you have the right to escalate your concern through appropriate legal channels available in your jurisdiction.